add some info how to report problems
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@ -373,13 +373,20 @@
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</para>
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</section>
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<section><title>Reporting Problems</title>
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<section id="ChIntroReportProblems"><title>Reporting Problems</title>
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<note><title>Note!</title>
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<para>
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Before reporting any problems, please make sure you have installed the
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latest version of Ethereal.
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</para>
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</note>
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<para>
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If you report problems, provide as much
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information as possible. In general, just think about what
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you would need to find that problem, if someone else sends you such a
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problem report. Also keep in mind, that people uses a lot of different
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platforms to compile/run Ethereal on.
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</para>
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<para>
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When reporting problems with Ethereal, it is helpful if you supply the
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following information:
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@ -401,6 +408,15 @@
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A detailed description of your problem.
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</para>
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</listitem>
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<listitem>
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<para>
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If you get an error/warning message, copy the text of that message (and
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also a few lines before and after it, if there are some), so others may
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find the build step where things go wrong.
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Please don't give something like: "I get a warning when comiling x"
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as this won't give any direction to look at.
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</para>
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</listitem>
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</orderedlist>
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</para>
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<note><title>Don't send large files!</title>
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@ -420,11 +436,11 @@
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</note>
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</section>
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<section><title>Reporting Crashes on UNIX/Linux platforms</title>
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<section><title>Reporting Crashes on UNIX/Linux platforms</title>
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<para>
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When reporting crashes with Ethereal, it is helpful if you supply the
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traceback information (besides the information mentioned in "Reporting
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Problems").
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traceback information (besides the information mentioned in
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<xref linkend="ChIntroReportProblems"/>).
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</para>
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<para>
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You can obtain this traceback information with the following commands:
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@ -468,12 +484,13 @@ $
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</para>
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</section>
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<section><title>Reporting Crashes on Windows platforms</title>
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<section><title>Reporting Crashes on Windows platforms</title>
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<para>
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The Windows distributions don't contain the symbol files (.pdb), because
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they are very large. For this reason it's not possible to create
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a meaningful backtrace file from it. You should report your crash just
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like other problems, using the mechanism described above.
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like other problems, using the mechanism from
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<xref linkend="ChIntroReportProblems"/>.
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</para>
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</section>
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</section>
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