2005-01-01 00:57:04 +00:00
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[general]
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;
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; Define whether callbacklogins should be stored in astdb for
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; persistence. Persistent logins will be reloaded after
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; Asterisk restarts.
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;
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persistentagents=yes
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2002-09-02 15:20:28 +00:00
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;
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; Agent configuration
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;
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;
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[agents]
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2003-07-22 11:06:56 +00:00
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;
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; Define autologoff times if appropriate. This is how long
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; the phone has to ring with no answer before the agent is
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; automatically logged off (in seconds)
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2003-07-27 04:27:18 +00:00
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;
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2003-07-22 11:06:56 +00:00
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;autologoff=15
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;
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2003-08-05 23:59:56 +00:00
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; Define ackcall to require an acknowledgement by '#' when
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2004-11-14 00:06:54 +00:00
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; an agent logs in using agentcallbacklogin. Default is "yes".
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2003-08-05 23:59:56 +00:00
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;
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;ackcall=yes
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;
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2003-07-28 14:24:10 +00:00
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; Define wrapuptime. This is the minimum amount of time when
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; after disconnecting before the caller can receive a new call
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; note this is in milliseconds.
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;
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;wrapuptime=5000
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;
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2003-06-16 17:00:52 +00:00
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; Define the default musiconhold for agents
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; musiconhold => music_class
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;
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;musiconhold => default
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2002-09-02 15:20:28 +00:00
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;
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2004-04-03 00:41:47 +00:00
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; Define updatecdr. This is whether or not to change the source
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; channel in the CDR record for this call to agent/agent_id so
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; that we know which agent generates the call
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;
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;updatecdr=no
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2003-07-02 20:24:06 +00:00
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;
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2004-11-14 00:16:54 +00:00
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; Group memberships for agents (may change in mid-file)
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2003-07-02 20:24:06 +00:00
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;
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;group=3
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;group=1,2
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;group=
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;
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2004-02-03 16:57:00 +00:00
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; --------------------------------------------------
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; This section is devoted to recording agent's calls
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; The keywords are global to the chan_agent channel driver
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;
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; Enable recording calls addressed to agents. It's turned off by default.
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;recordagentcalls=yes
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;
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; The format to be used to record the calls: wav, gsm, wav49.
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; By default its "wav".
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;recordformat=gsm
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;
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; Insert into CDR userfield a name of the the created recording
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; By default it's turned off.
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;createlink=yes
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;
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; The text to be added to the name of the recording. Allows forming a url link.
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;urlprefix=http://localhost/calls/
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;
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; The optional directory to save the conversations in. The default is
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; /var/spool/asterisk/monitor
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;savecallsin=/var/calls
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2004-06-28 18:40:41 +00:00
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;
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; An optional custom beep sound file to play to always-connected agents.
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;custom_beep=beep
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;
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2004-02-03 16:57:00 +00:00
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; --------------------------------------------------
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;
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2002-09-02 15:20:28 +00:00
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; This section contains the agent definitions, in the form:
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;
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; agent => agentid,agentpassword,name
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;
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2002-11-22 17:05:14 +00:00
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;agent => 1001,4321,Mark Spencer
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;agent => 1002,4321,Will Meadows
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