50 lines
1.7 KiB
Plaintext
50 lines
1.7 KiB
Plaintext
[general]
|
|
; General settings of the queues module
|
|
|
|
; account: string: Name of the database account used in queries
|
|
;account=
|
|
|
|
; priority: int: Priority of message handlers
|
|
;priority=50
|
|
|
|
; rescan: int: Period of polling for available operators, in seconds
|
|
;rescan=5
|
|
|
|
|
|
[queries]
|
|
; SQL queries that get data about the queue and operators
|
|
|
|
; queue: string: Query to pick queue parameters, returns zero or one row
|
|
; Relevant substitutions:
|
|
; ${queue}: string: Name of the queue as obtained from routing
|
|
; Relevant returned params:
|
|
; length: int: Maximum queue length, will declare congestion if grows larger
|
|
; greeting: string: Resource to be played initially as greeting
|
|
; onhold: string: Resource to be played while waiting in queue
|
|
; maxcall: int: How much to call the operator, in milliseconds
|
|
; prompt: string: Resource to play to the operator when it answers
|
|
;queue=
|
|
|
|
; avail: string: Query to fetch operators to which calls can be distributed
|
|
; Relevant substitutions:
|
|
; ${queue}: string: Name of this queue
|
|
; ${required}: int: Number of operators required to handle incoming calls
|
|
; ${waiting}: int: Total number of calls waiting in this queue (assigned or not)
|
|
; Mandatory returned params:
|
|
; location: string: Resource where the operator is located
|
|
; username: string: User name of the operator
|
|
; Relevant returned params:
|
|
; maxcall: int: How much to call the operator, in milliseconds
|
|
; prompt: string: Resource to play to the operator when it answers
|
|
;avail=
|
|
|
|
|
|
[channels]
|
|
; Resources that will be used to handle incoming and outgoing calls
|
|
|
|
; incoming: string: Target that will handle incoming calls while queued
|
|
;incoming=
|
|
|
|
; outgoing: string: Target that will be called to make calls to operators
|
|
;outgoing=
|