[general]
; General settings of the queues module

; account: string: Name of the database account used in queries
;account=

; priority: int: Priority of message handlers
;priority=50

; rescan: int: Period of polling for available operators, in seconds
;rescan=5


[queries]
; SQL queries that get data about the queue and operators

; queue: string: Query to pick queue parameters, returns zero or one row
; Relevant substitutions:
;  ${queue}: string: Name of the queue as obtained from routing
; Relevant returned params:
;  length: int: Maximum queue length, will declare congestion if grows larger
;  greeting: string: Resource to be played initially as greeting
;  onhold: string: Resource to be played while waiting in queue
;queue=

; avail: string: Query to fetch operators to which calls can be distributed
; Relevant substitutions:
;  ${queue}: string: Name of this queue
;  ${required}: int: Number of operators required to handle incoming calls
;  ${waiting}: int: Total number of calls waiting in this queue
; Relevant returned params:
;  callto: string: Resource where the operator is located
;  username: string: User name of the operator
; Relevant returned params:
;  timeout: int: How much to call the operator, in seconds
;  prompt: string: Resource to play to the operator when it answers
;avail=


[channels]
; Resources that will be used to handle incoming and outgoing calls

; incoming: string: Target that will handle incoming calls while queued
;incoming=

; outgoing: string: Target that will be called to make calls to operators
;outgoing=