4e3f1b1e8e
mod_callcenter: Fix an issues recently introduice that a max_wait time reach didn't continue the dialplan
2011-04-14 20:23:12 -04:00
40a134bdf5
mod_callcenter: Remove the concept of Caller for Members. Event Socket event have been changed (CC-Caller.* to CC-Member.*) Also CC-Caller-UUID is renamed to CC-Member-Session-UUID.
...
The reason for this is you could actually put people to be call in the queue. So they are not caller per say. But they are a member of a queue.
2011-03-31 05:22:50 -04:00
b63a72f8b3
mod_callcenter: Generate per member uuid different from the member session uuid. Might fix transfer between queue. More changes are commings
2011-03-31 05:17:04 -04:00
d04b9a85a5
mod_callcenter: Fix error from previous commit
2011-03-28 15:10:59 -04:00
6cf8c8f6b0
mod_callcenter: Fix potential segfault on loopback agent. Thanks to François Delawarde
2011-03-28 12:33:07 -04:00
608b9abd5a
mod_callcenter: Temporary fix for some race condition with loopback agent. Need to find the root cause of this problem
2011-03-26 10:20:06 -04:00
dcafff201e
mod_callcenter: FS-3158 Change the default and sequentially-by-agent-order strategy to include the longest-idle-agent. This should offer a default consistant way to go through all the agent within the same tier/position. (Before, it was left to the DB to return the order of the result)
2011-03-17 10:58:39 -04:00
d4f845ed08
mod_callcenter: Should resolve lot of loopback issues mentioned. Thanks to François Delawarde
2011-03-14 12:42:02 -04:00
25cee25547
mod_callcenter: Add better handle of failed agent, member channel getting a break, and debuging info upon leaving. Thanks to François Delawarde (with some changes)
2011-03-14 12:31:56 -04:00
26303c5c7a
mod_callcenter: Add better support when agent doesn't answer, including creating a new variable for the delay that is different than reject or busy. Thanks to François Delawarde
2011-03-12 11:58:35 -05:00
943e289043
mod_callcenter: Small event value correction from previous commit
2011-03-12 11:44:35 -05:00
5f2337859b
mod_callcenter: >WARNING, some event value got removed< Adding new event time value that can then be used to calculate the Wait;Talk;Total duration of a member were on call. CC-Wait-Time CC-Talk-Time and CC-Total-Time are no longer returned. Visit the code or check the wiki for the updated variable.
2011-03-12 11:29:20 -05:00
30dd1774ad
mod_callcenter: Add new CLI cmd and change some to be more standard. Patch from François Delawarde, thanks.
2011-03-12 11:03:03 -05:00
51a531aaef
mod_callcenter: Fix a bug when an caller leave the queue from a BREAK Call (Transfer...), it doesn't think an agent answered.
2011-03-11 12:40:56 -05:00
c6f044d5a1
FS-3067 segfault using busy-delay-time parameter
2011-02-28 10:02:11 -06:00
2e399b0baf
mod_callcenter: force loopback_bowout=false on originate. This will need to be reworked, but should fix basic issues call to an agent using loopback
2011-02-14 22:46:35 -05:00
cd1982ceb7
mod_callcenter: IMPORTANT UPDATE, DTMF during moh created an loop to reactivate MOH but got canceled right away because of pending DTMF in the queue never been cleaned. Could cause masive disk write of debug, and can cause problem to the rest of FS stability. This patch also include basic fundation for DTMF capture support for member waiting.
2011-02-14 22:43:45 -05:00
49a5effcdf
mod_callcenter: Add error response for queue load and queue reload (FS-2988)
2011-01-29 03:09:06 -05:00
3734f4cd44
bump copyright date and fix some email and typos from diego.
2011-01-05 10:09:04 -06:00
80174cf39f
mod_callcenter: Add new eventsocket agent-offering. Plus some documentation and better handeling of bad agent type -- FS-2869
2010-11-26 20:38:46 -05:00
81a038690a
mod_callcenter: Make callcenter_config agent get return the value of the item requested. Also added queue param max-wait-time-with-no-agent-time-reached: If the max-wai-time-with-no-agent is already reached for the queue, then new caller can wait for x ammount of second before it kicked out of the queue rather than get rejected automaticly.
2010-10-29 22:41:14 -04:00
3a47598695
mod_callcenter: Fix bad return type so it compile on archlinux, thx bougyman
2010-10-22 18:34:45 -04:00
70d592aeba
mod_callcenter: Allow to get queue info via api
2010-10-13 01:40:18 -04:00
f288e3c38d
mod_callcenter: Fix a potential segv following previous commit
2010-10-01 23:35:51 -04:00
8bd3513461
mod_callcenter: Add param to change the location or name of the sqlite database like to put it into a ramdisk
2010-10-01 23:01:03 -04:00
426a448f50
mod_callcenter: Fix invalid update of agent field FS-2738
2010-09-27 10:12:10 -04:00
e1fb79a179
mod_callcenter: Make sure we fail to load if config is not present
2010-09-21 12:43:48 -04:00
d47d32e035
mod_callcenter: Fix Initial ODBC support
2010-09-12 20:01:43 -04:00
3482f95e72
mod_callcenter: Alot of cleanup. Added max-wait-time and max-wait-time-with-no-agent param to a queue.
...
max-wait-time : allow to make the caller quit the queue after X number of waited second. The second one allow
max-wait-time-with-no-agent : This will wait for a range of second with no agent before kicking the member out of the queue. This allow safe shift change with all agents login out and back in
I've changed the Event value from CC-Name to either CC-Agent or CC-Queue. So watchout for your current event socket apps. Sorry about this change.
Lot to be tested in this commit. Please use Jira to post problems, and new feature request can be added at the bottom of the wiki page.
2010-09-08 00:07:19 -04:00
0be95658af
mod_callcenter: Make more sence to bridge the caller to the agent. Before, in the xml_cdr you saw it it like the agent initiated the call to the member
2010-09-03 22:53:14 -04:00
2d3d8c8ddd
mod_callcenter: Add more channel variable and event and fix a mem leak
2010-09-03 20:12:45 -04:00
9b33bd1c1c
mod_callcenter: correct multiple little things following the recent tiers and join back features
2010-08-26 22:49:02 -04:00
ab2529d4e1
mod_callcenter: You can now allow caller that have hangup before agent answer to call back and resume their previous position.
2010-08-26 06:19:58 -04:00
6558276a83
mod_callcenter: Default the level to 0 since the new tier system will wait x second at level 1... just level 0 that will ring agent right away (if set to do so)
2010-08-25 22:00:15 -04:00
86c9bed758
mod_callcenter: Add tiers rules before jumping to a different level. Also added support for dial-in agent.
2010-08-25 21:40:33 -04:00
8082aa987e
mod_callcenter: Added value busy_delay_time and reject_delay_time so we can wait if those 2 occur (Un registred phone are considered as busy). Add a ready_time epoch time when we can contact an again again, fix ring-all (good this time I hope).
2010-08-19 21:43:07 -04:00
6980305f3a
mod_callcenter: More ODBC changes. It is not a global settings value. Cannot be changed in runtime.
2010-08-14 12:22:11 -04:00
42436e270c
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 11:46:34 -04:00
1666783cf8
mod_callcenter: Try to fix the ring-all, also add cli auto complete done in previous commit
2010-08-14 04:07:38 -04:00
3eafca6029
mod_callcenter: Add ability to unload/reload/load a queue setting (You still need to reloadxml before).
...
Note that joining a queue will check for it in the config and load it on the fly... I've used the same system as in mod_voicemail. Not sure if we should allow this, but just comment it out of the config before unload and it wont be available anymore
2010-08-13 19:15:24 -04:00
ba09b96d1e
mod_callcenter: Initial commit of the mod_callcenter application.
...
This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter
For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 09:48:37 -04:00
Marc Olivier Chouinard