71b0ab24b1
FS-12001: [mod_callcenter] Workaround issues with renaming tables and columns in SQLite version prior to 2019-02-07 (3.27.0).
2019-08-20 18:39:01 +04:00
d3487dcc39
FS-12001: [mod_callcenter] Renamed column name from 'system' to 'instance_id' to make mod_callcenter work with MySQL through mod_mariadb
2019-08-14 16:59:09 -03:00
718d2341f7
FS-11952: [Core] Fix memory leaks.
2019-07-24 20:26:32 +04:00
1a4e4e2f78
FS-9894 [mod_callcenger] fix call timeout if agent contact as leg_timeout to higger value than 60
2019-04-15 16:15:43 +02:00
d3e320ef56
FS-11346: [core] add api to pass pre-parsed values instead of dial strings to switch_ivr_originate
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SWITCH_DECLARE(switch_status_t) switch_dial_handle_create(switch_dial_handle_t **handle);
SWITCH_DECLARE(void) switch_dial_handle_destroy(switch_dial_handle_t **handle);
SWITCH_DECLARE(void) switch_dial_handle_add_leg_list(switch_dial_handle_t *handle, switch_dial_leg_list_t **leg_listP);
SWITCH_DECLARE(void) switch_dial_leg_list_add_leg(switch_dial_leg_list_t *parent, const char *dial_string, switch_dial_leg_t **legP);
SWITCH_DECLARE(void) switch_dial_handle_add_global_var(switch_dial_handle_t *handle, const char *var, const char *val);
SWITCH_DECLARE(void) switch_dial_handle_add_global_var_printf(switch_dial_handle_t *handle, const char *var, const char *fmt, ...);
SWITCH_DECLARE(switch_status_t) switch_dial_handle_add_leg_var(switch_dial_leg_t *leg, const char *var, const char *val);
SWITCH_DECLARE(switch_status_t) switch_dial_handle_add_leg_var_printf(switch_dial_leg_t *leg, const char *var, const char *fmt, ...);
SWITCH_DECLARE(int) switch_dial_handle_get_peers(switch_dial_handle_t *handle, int idx, char **array, int max);
SWITCH_DECLARE(int) switch_dial_handle_get_vars(switch_dial_handle_t *handle, int idx, switch_event_t **array, int max);
SWITCH_DECLARE(switch_event_t *) switch_dial_handle_get_global_vars(switch_dial_handle_t *handle);
SWITCH_DECLARE(switch_event_t *) switch_dial_leg_get_vars(switch_dial_leg_t *leg);
SWITCH_DECLARE(int) switch_dial_handle_get_total(switch_dial_handle_t *handle);
SWITCH_DECLARE(void) switch_ivr_orig_and_bridge(switch_core_session_t *session, const char *data, switch_dial_handle_t *dh);
add switch_dial_handle_t *dh to end of args for switch_ivr_originate
2018-08-22 18:20:13 +00:00
1284fbb027
FS-10493: [mod_callcenter] Replace core uuid with cc_instance_id taken from callcenter.conf.xml
2018-02-14 00:53:22 +03:00
0781fafb7c
Merge pull request #1464 in FS/freeswitch from ~BODJI/freeswitch:FS-10299-mod_callcenter-database-blocking to master
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* commit 'b185cc6e2471bd83e560f9c75a5828537848418e':
FS-10299: [mod_callcenter] Add an option to disable global database lock on mod_callcenter
2018-02-02 14:27:49 +00:00
19e543ba3d
FS-10521 FS-10612 [mod_callcenter] Member exit reason set to EXIT_WITH_KEY when it should be TIMEOUT and only set EXIT_WITH_KEY if the key pressed is set at cc_exit_keys
2018-01-25 10:49:59 -03:00
b185cc6e24
FS-10299: [mod_callcenter] Add an option to disable global database lock on mod_callcenter
2018-01-24 20:46:39 +01:00
32954c1b91
FS-10772 - [mod_callcenter] commit 404c69698e added an invalid WHERE syntax, fixed.
2017-11-03 14:47:19 -03:00
298a468edf
FS-10771 - [mod_callcenter] s/member_channel/member_session when session logging
2017-11-03 13:38:04 -03:00
15455f7060
FS-10738 [mod_callcenter] - setting bridged = 0 if member give up too early
2017-10-17 20:32:35 -03:00
94e943963f
FS-10738 [mod_callcenter] - Do not set state to Idle if On Demand agents do not answer call
2017-10-17 16:26:57 -03:00
75c56a0007
FS-10661: [mod_callcenter] Making cc_export_vars work with uuid-standby agents
2017-09-14 22:18:20 -03:00
77dcd007ad
FS-10660: [mod_callcenter] Park agent session before play cc_warning_tone - avoid double playback causing distorted audio
2017-09-14 21:02:56 -03:00
7f31967a31
FS-10666: [mod_callcenter] Adding callcenter_break agent api
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callcenter_break agent <uuid> can be called with an uuid that represents
an outbound session created to call an agent.
The current behavior of mod_callcenter is to keep watching this channel
until it is hangup, once the hangup happens the bridge-agent-end and
member-queue-end events are fired, agent is released on the database
so it can receive more calls and member is also updated on database.
If you do not want to the agent channel hangup to release the agent you can
call this app with the agent session uuid and the agent will be released and
available to receive more calls. This is useful when the agent is located on a
remote freeswitch box and transfer the call internally, the original leg between
the first FreeSWITCH and the remote box remains live and the agent will only be
Available when the original call hangup.
2017-09-13 17:39:43 -03:00
54e6cd3ebf
FS-10237 [mod_callcenter] Do not kick member out at max wait time if we are originating to an agent already.
2017-08-10 00:36:58 -05:00
ec44f5adf2
Revert "FS-10237 [mod_callcenter] Do not kick member out on timeout if originating to an agent"
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This reverts commit b4ada1b849
2017-08-08 14:45:05 -05:00
a1740fb600
FS-10512: Fix issue with callcenter topdown strategy
2017-07-20 21:33:55 -03:00
304ddb13cb
Revert "FS-10314: Initial commit adding profiles to mod_callcenter"
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This reverts commit 54c93528dc
2017-07-18 13:25:22 -03:00
58d25329b9
Revert "FS-10511: Set status as External call when using callcenter_track"
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This reverts commit 1ce87dfca1
2017-07-18 13:09:39 -03:00
1ce87dfca1
FS-10511: Set status as External call when using callcenter_track
2017-07-18 11:14:43 -04:00
54c93528dc
FS-10314: Initial commit adding profiles to mod_callcenter
2017-07-18 10:34:07 -04:00
8ea3e3c7bc
Merge pull request #1313 in FS/freeswitch from ~ANTONIO/freeswitch:bugfix/FS-10368-mod_callcenter-lock-database-errors to master
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* commit '04854fddaa1548e5d57a90fad74a433bee7a0750':
Revert "FS-10299 [mod_callcenter] Removing global lock on all cc_execute_sql functions when executing database queries"
2017-07-06 20:52:51 +00:00
38ff0f79e9
Merge pull request #1273 in FS/freeswitch from ~EDUARDO/freeswitch:FS-10304-prevent-infinite-logging-when-a to master
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* commit 'be741eab2ce34122755198c31894941f6e7da7d2':
FS-10304: [mod_callcenter] Prevent infinite logging when a stale queue member in found in the database
2017-07-05 18:51:03 +00:00
3fef65b7c2
FS-10432 [mod_callcenter] Increase agent contact field up to 1024.
2017-06-28 16:43:16 -03:00
04854fddaa
Revert "FS-10299 [mod_callcenter] Removing global lock on all cc_execute_sql functions when executing database queries"
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This reverts commit faf87febdb
2017-06-23 19:02:39 +02:00
b4ada1b849
FS-10237 [mod_callcenter] Do not kick member out on timeout if originating to an agent
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Now we're passing member_session as session parameter to switch_ivr_originate, this will make
the cc_export_vars no longer needed in the future as now all the variables previously
exported will be seen by switch_ivr_originate because member_session is the ORIGINATOR.
cc_export_vars still works.
2017-06-13 00:12:15 -03:00
be741eab2c
FS-10304: [mod_callcenter] Prevent infinite logging when a stale queue member in found in the database
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Having a member from a queue that is no longer found on the current system
causes infinite logging about skipping a member.
There is already cleanup code for abandoned calls in same function, but it can
never be reached for this case, because there is no queue.
If the queue is never found again in the system, the logging would continue
forever or until the stale record gets removed from the database.
FS-10304 #resolve
2017-05-11 09:43:58 -03:00
faf87febdb
FS-10299 [mod_callcenter] Removing global lock on all cc_execute_sql functions when executing database queries
2017-05-09 11:44:30 -03:00
97cece8968
FS-10298 [mod_callcenter] Firing bridge-agent-end if we failed to bridge answered agent with member.
2017-05-09 11:20:04 -03:00
13d5dff27d
Merge pull request #1203 in FS/freeswitch from ~F93/freeswitch:bugfix/FS-10085-incorrect-no_answer_delay_time-behavoir to master
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* commit '051cf19c93224bdab37fbfda68f9caaa0813aefa':
FS-10085 [mod_callcenter] fix no_answer_delay_time behavoir in ring-all strategy
2017-04-29 00:56:43 +00:00
b8af27863d
Merge pull request #1202 in FS/freeswitch from ~PECHEN/freeswitch:feature/FS-10082-full-list-members-by-api to master
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* commit 'f411dd49c5f951992345dcd810c5a70d8a235839':
FS-10082 [mod_callcenter] full list members by api
2017-03-12 13:12:00 -05:00
9bb7a7d8cd
Merge pull request #1074 in FS/freeswitch from ~WHENRY/freeswitch:feature/FS-9757_multi_box_patch to master
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* commit '404c69698ed7a4ff215cf2d430b6a1721c693eb1':
FS-9757 Store real system uuid in members system col and compare
2017-03-12 13:08:37 -05:00
f411dd49c5
FS-10082 [mod_callcenter] full list members by api
2017-03-06 17:53:48 +02:00
051cf19c93
FS-10085 [mod_callcenter] fix no_answer_delay_time behavoir in ring-all strategy
2017-03-03 14:23:57 +03:00
59da3cc493
FS-10012 [mod_callcenter] Enabling bypass media if agents leg have bypass_media_after_bridge=true #resolve
2017-02-05 14:57:51 -03:00
404c69698e
FS-9757 Store real system uuid in members system col and compare
2017-01-27 16:38:13 -05:00
72927b994c
[mod_callcenter] FS-9891: Checking if we got a valid pointer for a queue
2016-12-29 12:59:24 -03:00
50714ec5e4
[mod_callcenter] FS-9891: Get queue again to increase calls answered and abandoned
2016-12-27 21:35:17 -03:00
717dea47fb
[mod_callcenter] FS-9347: Do not log as error when the member is gone just before we assigned an agent, now logging as DEBUG
2016-12-27 21:19:57 -03:00
e614f8da24
[mod_callcenter] FS-9689 Fixed issue when agent rejects the call while hearing cc_outbound_announce making member (caller) waiting on queue forever
2016-12-27 21:14:57 -03:00
5ac10aaf32
[mod_callcenter] FS-9723: Fixing cc_warning_tone, using switch_ivr_play_file instead of queue private event
2016-12-27 20:49:59 -03:00
b02df24504
FS-9869 [mod_callcenter] Exporting cc_queue_joined_epoch when originating agent outbound leg
2016-12-21 12:14:04 -03:00
1e0b827c08
Merge pull request #1067 in FS/freeswitch from ~WHENRY/freeswitch:improvement/FS-9760_remove_whitespace to master
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* commit '46b63a4bb6f67d8066a354e55ea6bbd10d7d53fa':
FS-9760 Removed the un-needed whitespace from the file
2016-12-20 18:45:35 -06:00
2ab3b14c1f
FS-9835 [mod_callcenter] Fix segfault when passing freed pointer to cc_send_presence due to queue unload/reload
2016-12-09 16:34:05 -03:00
46b63a4bb6
FS-9760 Removed the un-needed whitespace from the file
2016-11-21 17:32:22 -05:00
35e38e28a1
Merge pull request #1056 in FS/freeswitch from ~FRANCOIS/freeswitch-fs-9514:master to master
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* commit 'a8926317afc71f1889b95aca72e1301a19f078b2':
FS-9514 add event on mod_callcenter when max-no-answer is triggered
2016-11-14 08:17:14 -06:00
741e257b69
Merge pull request #957 in FS/freeswitch from ~FRANCOIS/freeswitch-fs-9516:master to master
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* commit 'b182a0ce34363399b7d7c88e0014769d7f168cc0':
FS-9516 refactor loopback agent on mod_callcenter and fix multiple minor issues
2016-11-14 08:11:09 -06:00
a8926317af
FS-9514 add event on mod_callcenter when max-no-answer is triggered
2016-11-14 15:07:07 +01:00
Andrey Volk