c613c65446
--resolve FS-5478
2013-07-08 00:55:48 -04:00
82292cced7
FS-3127 --resolve please reopen if not fixed
2013-07-06 12:52:21 -05:00
32adc789f6
make noexpandtab explicit in all vim modelines other than xml files
2013-06-25 11:50:17 -05:00
f04842d4c8
Cleaning up logically dead code.
2013-05-25 07:02:49 -07:00
74401ed00b
FS-3924 --resolve
2013-01-27 15:06:43 -05:00
da1f3c380e
FS-3924 --resolve
2013-01-13 01:00:38 -05:00
026da2b33d
FS-4890 --resolve
...
I've also added the CC-Agent-Called-Time and CC-Agent-Aborted-Time in case you find this useful also.
2012-11-29 15:42:46 -05:00
7448b075b7
FS-4760 --resolve
2012-11-16 14:30:00 -05:00
e1fe289672
refactor db stuff to use single string dsn to avoid code duplication and introduce switch_sql_queue_manager api to create transactional sql queues to aggregate a bunch of sql stmts into transactions
2012-10-09 20:20:32 -05:00
464155c5cd
more priority tweaks
2012-10-01 10:20:48 -05:00
8bb55ed4bf
abstract out originate_signal_bond to a function to avoid confustion and regressions
2012-05-29 13:10:15 -05:00
09bef08b83
FS-4254 --resolve
...
I've changed the variable name from cc_export to cc_export_vars to be more consistant from the original patch
2012-05-25 13:45:02 -04:00
c5554eb939
Copyright date update.
2012-04-18 11:52:02 -05:00
9fca678d84
mod_callcenter: add cc_outbound_cid_name_prefix
...
Prefixes the displayed caller_id_name when calling outbound agents
without affecting the caller_id_name of the underlying member channel.
2012-03-14 05:08:23 +00:00
6cd86c5628
mod_callcenter: implement cc_outbound_announce
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Playback one or more things to the agent based on a channel variable
of the member. cc_outbound_announce may contain an array.
2012-03-14 05:08:23 +00:00
b2aa332090
mod_callcenter: set cc_exit_key channel variable
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If a member of a queue presses a digit specified in cc_exit_keys, the
caller will exit the queue and the variable cc_exit_key will be set to
the digit the caller pressed.
2012-03-14 05:08:22 +00:00
bf5df02c7a
mod_callcenter: support cc_exit_keys channel variable
...
If any digit in cc_exit_keys is pressed, the member will exit the
queue and the callcenter application.
2012-03-14 05:08:22 +00:00
e0d235f59c
mod_callcenter: style
2012-03-14 05:08:22 +00:00
ce4256971b
mod_callcenter: Small fix
2012-01-29 15:50:14 -05:00
415d077941
FS-3823 --resolve
2012-01-22 11:50:27 -05:00
9be51d5265
FS-3823 --resolve
2012-01-21 13:45:21 -05:00
8e9dfba276
mod_callcenter: Bring up to date the max-wait-time-with-no-agent and max-wait-time-with-no-agent-time-reached param. I'll probably rename the param max-wait-time-with-no-agent-time-reached to something that actually make sense in the future
2011-12-10 20:45:25 -05:00
d32ba761c9
--resolve FS-3657
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mod_callcenter: Adapt mod_callcenter loopback agent fix to work with commit 2eae19e6
2011-11-02 17:49:46 -04:00
4192195b80
FS-3503 --resolve mod_callcenter: add DNIS in some event, and add a few API like get uuid and get state for agent
2011-08-16 19:39:06 -04:00
db5f504678
mod_callcenter: Quick fix againt major loop in wait time is set to 0 and the phone is not registred.
2011-07-17 17:00:38 -04:00
06fa4eee78
Make mod_callcenter API syntax WAY more readable
2011-07-15 18:53:57 -07:00
b53fd77108
mod_callcenter: More changes to be more friendly/compliant/respectful with loopback channels. Brought to you by François Delawarde
2011-07-08 19:28:30 -04:00
8a8b70b7a4
comment cleanup
2011-06-26 13:30:05 +00:00
86d757d61b
FS-3297 --resolve
2011-05-17 22:51:47 -05:00
d495124f64
windows permanent fix for %I64d problems - all versions after vs2003 support %lld
2011-05-08 13:10:01 -05:00
9ff8f53f05
mod_callcenter: Fix member been switch as abandoned when he was pickup by an agent FS-3281
2011-05-03 12:13:52 -04:00
3829e2fda5
FS-3272 --resolve moc we need to discuss this with anthm catch me on irc thanks
2011-04-28 00:29:28 -05:00
3484874f58
mod_callcenter: Apparently, it by design that only 1 of the 2 leg can continue the dialplan. So member are always A leg and agent are B leg. If you want to continue after hangup a call for the agent like in uuid standby mode, use the transfer_after_bridge feature. Sample example usage is on the mod_callcenter wiki page.
2011-04-26 00:15:15 -04:00
debab81ce9
it the other way arround !
2011-04-25 15:06:32 -04:00
a2a09fb1d9
mod_callcenter: Try to make uuid-standby continue the dialplan. Let me know if this helped
2011-04-25 14:22:57 -04:00
37b14c9a31
mod_callcenter: Display an warning when MOH is invalid and resume wait with silence. FS-2740
2011-04-23 22:37:47 -04:00
d3e3b39739
mod_callcenter: More temporary attempt to make it 32bit friendly
2011-04-23 17:01:35 -04:00
568fa83642
mod_callcenter: Decided to take the easy way for portability for the moment. We expect time_t to be an integral anyway in the core, so I'll expect the same here. Should fix the problem with the partial change I did on i386 system
2011-04-23 11:55:56 -04:00
cf1494f773
mod_callcenter: Fix for -Wunused-but-set-variable required compiler
2011-04-22 21:55:56 -04:00
f7e268a1c7
mod_callcenter: Quick changes to try to make it more multi platform friendly. Still need to find the best way to convert a string to time_t that is multi platform.
2011-04-22 19:40:14 -04:00
6fbfff0f91
mod_callcenter: Should resolve problem when agent transfered a call to another queue. FS-2888
2011-04-22 03:01:08 -04:00
366f7ca677
mod_callcenter: Changes lot of log file to include the uuid of the member. Also added a bunch of debug log entry to help debug an issue
2011-04-22 02:22:30 -04:00
ac619fd0e8
mod_callcenter: Possible fix on unload module freeze when an member uuid changed or is gone
2011-04-22 01:42:47 -04:00
f17e962636
mod_callcenter: Small fix for strategy top-down
2011-04-19 03:05:32 -04:00
bee247ca7b
mod_callcenter: Another strategy 'top-down' (Name might change). This will call the agent one after the other by order... And every member start at position 1.
2011-04-19 01:25:09 -04:00
2b4b23aac1
mod_callcenter: Ok we have round-robin and random strategy... Keep them comming ;)
2011-04-19 00:21:31 -04:00
6432d63f00
mod_callcenter: Fix an SQL param errors ! Wish the compiler catched stuff like this
2011-04-18 23:17:58 -04:00
0315d32076
mod_callcenter: More SQL changes to make the new strategy work on postgresql
2011-04-18 17:16:51 -04:00
e5739b3932
mod_callcenter: SQL error in the new proto (and might not still be working) strategy
2011-04-18 15:10:40 -04:00
bef6f0f40d
mod_callcenter: Add a very prototype (and maybe not functional) strategy called : sequentially-by-next-agent-order.
...
It will try to find the last agent we tried to reach, and start calling more agent after that one based on position.
It will use the level for the next agent, but once that level is done, it start back at the lowest level
2011-04-17 12:46:32 -04:00
Marc Olivier Chouinard