bebd4c4e3e
FS-7138 - new mod_callcenter param: reserve-agents
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Sets the agent state to Reserved before calling him. In this case,
the Agent is first updated to state Reserved ONLY if his previous
state was Waiting and status was Available/Available (On Demand).
The purpose is to avoid possible race conditions when external
applications are manipulating `agents` table.
Disabled by default.
2015-06-08 14:38:51 -03:00
6f057b795e
Merge pull request #249 in FS/freeswitch from ~SAFAROV/freeswitch-mod-radius-cdr_improvement:origin/FS-7524 to master
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* commit '7e1f8bc4c7795451ee6140f65588e590cc4af024':
FS-7524: mod_callcenter - Fixing tiers, level and position should default to 1 instead of 0
2015-06-05 13:08:58 -05:00
7e1f8bc4c7
FS-7524: mod_callcenter - Fixing tiers, level and position should default to 1 instead of 0
2015-06-05 19:35:04 +03:00
0c45bee409
Merge pull request #257 in FS/freeswitch from ~ITALOROSSI/freeswitch:bugfix/FS-7569-mod_callcenter_strategy to master
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* commit '890991cd28bb2b2860c988476f8641d7b32f02c8':
FS-7569 mod_callcenter - Tracking queue strategy changes to avoid stuck members
2015-06-02 17:48:46 -05:00
e6bb3ed434
Merge pull request #246 in FS/freeswitch from ~ITALOROSSI/freeswitch:bugfix/FS-7464-callcenter-cannot-play-us-ring-tone_stream to master
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* commit '1bc241922e3136dda8067723a4d4c9ebdd51f101':
FS-7464 mod_callcenter moh-sound needs to be expanded when containing variables.
2015-06-02 17:33:29 -05:00
890991cd28
FS-7569 mod_callcenter - Tracking queue strategy changes to avoid stuck members
2015-05-25 15:00:14 -03:00
1bc241922e
FS-7464 mod_callcenter moh-sound needs to be expanded when containing variables.
2015-05-03 20:25:42 -03:00
69d5333bfc
FS-7445 fixes cc_outbound_cid_name_prefix
2015-04-17 18:50:16 -03:00
0df4085c3d
Fix race condition when callcenter member cancels the call.
2015-02-18 14:26:02 +01:00
e1cb0e8632
Merge pull request #127 in FS/freeswitch from ~ITALOROSSI/freeswitch:mod_callcenter-queue-list-count-by-state to master
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* commit 'f63f8686bc8da391b3c46b24e10571215c8b377f':
FS-7049 - Documentation for state optional paramenter in callcenter_config queue list and count
fix FS-7049 - Count and list agents based on their state
2014-12-11 21:01:03 -06:00
f63f8686bc
FS-7049 - Documentation for state optional paramenter in callcenter_config queue list and count
2014-12-11 23:43:03 -03:00
1bcdb49bce
Fix JIRA (FS-7018): mod_callcenter's longest-idle-agent strategy is unfair
2014-12-04 16:12:20 -03:00
80649df65c
fix FS-7049 - Count and list agents based on their state
2014-12-02 22:57:43 -03:00
f87c335e8a
Only waiting for agent channel to hangup.
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If the member do an attended transfer this loop stops and
the agent is set to Available state again, when in fact he still
busy with other channel.
This was happening, for example, when a member calls support queue, then
the support operator do an attended transfer to sales queue, while the sales
operator is talking the member that was transferred, the sales queue will
send calls to the operator, which is not expected.
2014-11-03 12:02:03 -03:00
07f4c6204e
FS-6646 --resolve
2014-07-11 11:03:22 -05:00
29e2263442
CID:1210789 Make return value of a function available from the another calling function. Also add a small status check.
2014-05-16 17:18:17 -04:00
8fa7398760
CID:1025868 Simplified a function arguments never called.
2014-05-16 17:03:59 -04:00
7151d6acea
FS-6402 part 2
2014-04-02 03:21:37 +05:00
5c0cff70b3
FS-6402 --resolve
2014-04-02 01:20:19 +05:00
804ef7709d
change from sqlite hash to newly added one
2014-03-09 00:37:17 +05:00
365f81b412
FS-4898 --resolve
2014-02-24 08:52:36 -05:00
295796d831
FS-3743 --resolve
2014-02-24 08:38:31 -05:00
8dab4f358a
FS-6236 --resolve
2014-02-20 16:20:17 -05:00
6e7d5d0897
update copyright header for 2014
2014-02-12 12:08:56 -06:00
084e245085
Lots of trivial tweaks to minimize compiler warnings, especially on 64-bit platform: Added missing type casts, changed types, added missing NULL checks.
2014-01-22 22:30:23 +01:00
cc8a8c5198
FS-6095 --resolve modified to protect against memory leak and make it more consistant with other modules
2014-01-14 09:34:20 -05:00
8f73c4ef44
FS-6062 --resolve
2013-12-23 07:34:34 -05:00
9ecbb54061
FS-5850 --resolve Thanks
2013-11-28 01:28:00 -05:00
a19d013d3e
FS-5993 --resolve
2013-11-27 19:19:31 -05:00
a34095a4b7
FS-5843 Give this a try
2013-10-04 15:47:19 -04:00
9104aab9de
FS-5843 --resolve Thanks
2013-10-04 15:21:27 -04:00
c613c65446
--resolve FS-5478
2013-07-08 00:55:48 -04:00
82292cced7
FS-3127 --resolve please reopen if not fixed
2013-07-06 12:52:21 -05:00
32adc789f6
make noexpandtab explicit in all vim modelines other than xml files
2013-06-25 11:50:17 -05:00
f04842d4c8
Cleaning up logically dead code.
2013-05-25 07:02:49 -07:00
74401ed00b
FS-3924 --resolve
2013-01-27 15:06:43 -05:00
da1f3c380e
FS-3924 --resolve
2013-01-13 01:00:38 -05:00
026da2b33d
FS-4890 --resolve
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I've also added the CC-Agent-Called-Time and CC-Agent-Aborted-Time in case you find this useful also.
2012-11-29 15:42:46 -05:00
7448b075b7
FS-4760 --resolve
2012-11-16 14:30:00 -05:00
e1fe289672
refactor db stuff to use single string dsn to avoid code duplication and introduce switch_sql_queue_manager api to create transactional sql queues to aggregate a bunch of sql stmts into transactions
2012-10-09 20:20:32 -05:00
464155c5cd
more priority tweaks
2012-10-01 10:20:48 -05:00
8bb55ed4bf
abstract out originate_signal_bond to a function to avoid confustion and regressions
2012-05-29 13:10:15 -05:00
09bef08b83
FS-4254 --resolve
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I've changed the variable name from cc_export to cc_export_vars to be more consistant from the original patch
2012-05-25 13:45:02 -04:00
c5554eb939
Copyright date update.
2012-04-18 11:52:02 -05:00
9fca678d84
mod_callcenter: add cc_outbound_cid_name_prefix
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Prefixes the displayed caller_id_name when calling outbound agents
without affecting the caller_id_name of the underlying member channel.
2012-03-14 05:08:23 +00:00
6cd86c5628
mod_callcenter: implement cc_outbound_announce
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Playback one or more things to the agent based on a channel variable
of the member. cc_outbound_announce may contain an array.
2012-03-14 05:08:23 +00:00
b2aa332090
mod_callcenter: set cc_exit_key channel variable
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If a member of a queue presses a digit specified in cc_exit_keys, the
caller will exit the queue and the variable cc_exit_key will be set to
the digit the caller pressed.
2012-03-14 05:08:22 +00:00
bf5df02c7a
mod_callcenter: support cc_exit_keys channel variable
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If any digit in cc_exit_keys is pressed, the member will exit the
queue and the callcenter application.
2012-03-14 05:08:22 +00:00
e0d235f59c
mod_callcenter: style
2012-03-14 05:08:22 +00:00
ce4256971b
mod_callcenter: Small fix
2012-01-29 15:50:14 -05:00
Italo Rossi