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FS-10738 [mod_callcenter] - Do not set state to Idle if On Demand agents do not answer call

This commit is contained in:
Italo Rossi 2017-10-17 16:26:57 -03:00
parent a6417d06c2
commit 94e943963f
1 changed files with 2 additions and 2 deletions
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4
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -2033,7 +2033,7 @@ static void *SWITCH_THREAD_FUNC outbound_agent_thread_run(switch_thread_t *threa
h->agent_name, h->agent_system, h->member_uuid, globals.core_uuid);
cc_execute_sql(NULL, sql, NULL);
switch_safe_free(sql);
bridged = 0;
switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(member_session), SWITCH_LOG_DEBUG, "Agent %s Origination Canceled : %s\n", h->agent_name, switch_channel_cause2str(cause));
switch (cause) {
@ -2123,7 +2123,7 @@ done:
switch_safe_free(sql);
/* If we are in Status Available On Demand, set state to Idle so we do not receive another call until state manually changed to Waiting */
if (!strcasecmp(cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE_ON_DEMAND), h->agent_status)) {
if (!strcasecmp(cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE_ON_DEMAND), h->agent_status) && bridged) {
cc_agent_update("state", cc_agent_state2str(CC_AGENT_STATE_IDLE), h->agent_name);
} else {
cc_agent_update("state", cc_agent_state2str(CC_AGENT_STATE_WAITING), h->agent_name);