mirror of https://gerrit.osmocom.org/osmo-dev
39 lines
1.9 KiB
XML
39 lines
1.9 KiB
XML
<configuration name="callcenter.conf" description="CallCenter">
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<settings>
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<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
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<!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
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</settings>
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<queues>
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<queue name="support@default">
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<param name="strategy" value="longest-idle-agent"/>
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<param name="moh-sound" value="$${hold_music}"/>
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<!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
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<param name="time-base-score" value="system"/>
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<param name="max-wait-time" value="0"/>
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<param name="max-wait-time-with-no-agent" value="0"/>
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<param name="max-wait-time-with-no-agent-time-reached" value="5"/>
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<param name="tier-rules-apply" value="false"/>
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<param name="tier-rule-wait-second" value="300"/>
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<param name="tier-rule-wait-multiply-level" value="true"/>
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<param name="tier-rule-no-agent-no-wait" value="false"/>
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<param name="discard-abandoned-after" value="60"/>
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<param name="abandoned-resume-allowed" value="false"/>
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</queue>
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</queues>
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<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
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<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
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<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
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<agents>
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<!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
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</agents>
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<tiers>
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<!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
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<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
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</tiers>
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</configuration>
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